Self-guided tours only work if everyone involved trusts them. Here's exactly who gets verified, who holds the controls, and what's written down.
Buyers clear identity and background verification and show they're in a position to buy. Agents touring with a client have their licence verified on top of that. It happens before the first booking, not at the front door.
A buyer can open the door for the showing they booked, and that's it. No standing access, no shared code passed around, no key left somewhere for whoever finds it.
The seller sets the hours. The agent or seller confirms each request. Nothing gets booked that somebody responsible for the home didn't agree to.
That a verified buyer came, when they arrived, when they left, and how the tour went. Not because trouble is expected, but because "someone was in my house" should never be the whole story.
Verification lasts twelve months and covers every listing, so it's a real check rather than a formality repeated at every door.
Access belongs to a specific person for a specific hour on a specific day: the buyer, or the agent who booked it for them. It isn't a code the office shares, and it isn't something anyone keeps after their tour.
Whoever booked is the person answerable for that visit, which is what makes a self-guided tour something a seller can reasonably agree to.
Showings back onto each other, so the door doesn't open early either. The next booking waits until the previous one is genuinely finished.
If there's a camera at the property, whether tourspoke shows that feed to anyone is the seller's decision and nobody else's. Not the agent's, not ours. They turn it on, and they can turn it off again whenever they like.
Turning it off stops tourspoke showing the feed. It doesn't remove a camera from a house, and we won't pretend otherwise. Every time someone views a feed, it's logged, and the seller can see that log.
Buyers are told before a tour whether the home they're about to enter has cameras. Being recorded in someone's house isn't a surprise anyone should get afterwards.
A seller sees how the tour of their home went, not who took it. They don't get the buyer's name, and they don't see what that buyer was approved to spend. That's the other side of a negotiation they're about to have.
A buyer is told their tour is recorded and what the seller will see from it. Buyers don't get handed the room-by-room analytics of their own visit, and nobody outside the listing gets it at all.
A buyer's own agent is the one deliberate exception. They represent that buyer, so what the buyer can afford is the substance of their job rather than a leak. It stops there: the listing side never sees it, whoever asks.
Pre-approval letters and disclosure documents are held privately and shown only to the people entitled to them, never left sitting at a public web address.
A safety page that only lists strengths isn't a safety page.
tourspoke records showings. It doesn't guard a house, and it isn't monitored by anyone around the clock. Keep whatever security you'd have anyway.
We know when someone arrived, how long they stayed, and roughly where they spent it. We don't claim to know everything that happened inside your home.
Same as any showing, open house, or contractor visit. Medication, documents, jewellery, anything irreplaceable, before the sign goes in the yard.
The specifics of booking, verification, and what happens on the day are all answered here.